Job Title:
Hospitality Associate
Company:
Forrest Solutions
Redwood City, CA
Monday- Friday 9:00am- 6:00pm
Pay Range - $28-$29
Position Overview:
The Hospitality Associate plays a vital role in the seamless operation of our office environment, ensuring every aspect of office services is executed with the highest attention to detail. This position is integral in fostering a welcoming and professional atmosphere for both employees and guests. The Hospitality Associate will provide exceptional service across a range of functions, including hospitality, mail handling, meeting support, and facilities maintenance, while upholding Forrest Solutions' commitment to excellence.
Essential Job Functions:
- Client Experience & Hospitality:
- Act as the face of Forrest Solutions, delivering top-tier hospitality to all visitors and staff.
- Ensure all office spaces, including meeting rooms and common areas, are impeccably maintained and presented.
- Greet and assist guests with a high level of courtesy, anticipating needs, and providing seamless support to enhance their experience.
- Support the client’s hoteling culture by assisting visitors with workspace arrangements and managing room occupancy efficiently.
- Proactively address and resolve any concerns or inquiries from clients, ensuring a high level of satisfaction.
- Attention to Detail in Operations:
- Execute daily tasks with precision, ensuring all office services, including mail distribution, reprographics, and meeting room setups, are performed to exacting standards.
- Maintain meticulous records of all operations, ensuring accuracy in document reproduction, mail processing, and inventory management.
- Regularly inspect office areas for cleanliness, organization, and functionality, making adjustments as necessary to maintain a pristine environment.
- Assist with interoffice moves, including furniture relocations and meeting setups, ensuring seamless transitions and optimized space utilization.
- Facilities Support:
- Contribute to facilities maintenance by performing light carpentry, fixture maintenance, and ensuring the sanitization of designated areas.
- Monitor and replenish office supplies, ensuring all necessary materials are available and properly stored.
- Collaborate with the facilities team to ensure all signage is current and appropriately placed, contributing to the professional appearance of the office.
- Mail & Print Services:
- Oversee mail services, including sorting, distribution, and processing of outgoing mail with the utmost accuracy.
- Provide high-quality reprographic services, including copying, binding, and quality control, ensuring all materials meet client specifications.
- Maintain and operate all mailroom and print equipment, ensuring they are in excellent working condition.
- Process Improvement & Reporting:
- Collaborate with the client and Forrest Solutions team to identify opportunities for process improvements that enhance operational efficiency.
- Regularly update the Site Operations Manual/Playbook, ensuring documentation is current and reflective of best practices.
- Participate in leadership and management discussions, offering insights and recommendations to improve service delivery and client satisfaction.
Qualifications:
- Strong attention to detail and commitment to delivering high-quality work.
- Exceptional interpersonal and communication skills, with a focus on customer service.
- Ability to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
- Experience in a similar role within an office environment is preferred.
- Proficiency with office equipment and a basic understanding of facilities maintenance.
