Job Summary
Business Office Managers (BOM) who will play a crucial role in ensuring smooth operations in all office activities for over 250 staff and patients in a Pennant Affiliate Agency, home health or hospice agency. In this impactful role, the BOM works closely with the agency Administrator and Program Director, overseeing direct patient expenditure coordination, managing employee timesheets, supervising or performing HR duties including managing personnel records and serving as a billing liaison.
Selected candidates will interview with Pennant leaders and HHCAH regional administrators. All offers of employment will proceed through HHC’s talent acquisition team and selected BOM’s will join HHCAH as an employee of this first-in-class hospital system.
Job Responsibilities
- Manage all administrative and organizational functions of a busy home health or hospice agency office.
- Supervise clerical, HR, billing, and intake staff assigned, delegated, and/or reporting to the Business Office Manager role.
- Orders and maintains accurate records of medical equipment and supplies.
- Responsible for informing staff of any changes, updates, etc., regarding admissions; discharges, visits, schedules; and clinical meetings as directed by the Program Director, Director of Clinical Services and/or Administrator.
- Responsible for assisting with audits of patient information.
- Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.
- Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by the Program Director, Director of Clinical Services and/or Administrator.
- Maintains confidentiality of patient information.
- Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
- Communicates effectively on the telephone with patients, families and staff.
- Answers incoming calls and forwards to the appropriate staff person or takes a message if the person is not available.
- Welcomes and assists all guests.
- Manages incoming, outgoing, and interoffice mail. Performs typing, faxing, and copying tasks as requested for various staff persons.
- Inputs data into computer for billing purposes.
- Responsible for gathering and recording staff members’ DSRs.
- Tracks admission, discharge, IDTs, certification, and re-certification dates on all patients.
- Maintains accurate mailing lists of employees; patients; volunteers, Medical Directors, physicians, and nursing facilities and forwards any changes to the Corporate Office.
- May be responsible for managing various vendor and volunteer relationships associated with business operations.
- Produce data-driven reports on an as-needed basis to the Administrator.
Job Requirements
- Associate or Bachelor’s degree in business management or other related field.
- 3+ years of data-entry experience.
- Previous billing and computer experience, preferably in a home health or hospice setting.
- Previous health care related billing experience.
Compensation: $48,360.00 - $80,600.00, based on experience
Type: Full Time
Location: Hartford, CT
