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Job Description
Medical Support Specialist - EMT-Paramedic- Bilingual Spanish
OBJECTIVES/PURPOSE (3-4 bullets)
The Bilingual Spanish speaking Medical Support Specialist helps to support our donors, including our Spanish speaking donors, by providing all Medical Support Specialist job duties to our donor populations.,. The Bilingual Spanish speaking Medical Support Specialist determines donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, donor notification of unsuitable test results. The Medical Support Specialist works under the direct supervision of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the supervision of the Center Physician for medical issues. Ideally, the Medical Support Specialist will be familiar with regulations of the plasma collection industry and/or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
SCOPE
ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 - 10 bulleted task statements should be identified).
• Donor Eligibility (85%)
o Helps to support the overall success of BioLife's end to end donation process and helps to champion BioLife's en Espanol initiative o Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience
o Communicates to all donors, including Spanish speaking donors, written and verbally, including support in communicating important medical terminology in both Spanish and English, as needed
o Determine donor eligibility accurately and in a timely manner, to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
o Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities.
o Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
o Initiation and investigation of Post Donation Information (PDI).
o Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
Job Description / Role Profile
o Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
o May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.
• Assist the EHS program as required per SOPs or as requested by the EHS Manager (5%)
o Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
o Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. o Maintain applicable employee medical records. o Member of EHS site committee and assist in training of employees, as required. o Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
o Administer first aid to employees as needed. o Act as Pandemic Coordinator when authorized by EHS. o Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.
• May perform all required duties in the area of Medical History (including, but not limited to): (10%)
• Greet donors as they enter and exit the donor floor.
• Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
• Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Enter donor information into the Donor Information System (DIS).
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise (Breadth and depth of knowledge, application and complexity of technical knowledge)
• Currently licensed or certified in the state where duties will be assigned: Licensed Paramedic (EMT-P)
• Current Cardiopulmonary Resuscitation (CPR) and AED certification required
• Fulfilment of state requirements (in state of licensure) for basic IV therapy
• Must speak, read, and write fluent English and Spanish and successfully pass BioLife's Spanish proficiency test upon hire
• Able to satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
• Minimum of two years in a clinical or hospital setting preferred
• Effective communication skills
• Detail-oriented
• Customer service oriented
• Basic computer skills
• Willingness to work with other Center Medical Team members to ensure coverage of all operating hours
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)
o Integrity o Fairness o Honesty
o Perseverance
• Putting the patient at the center
• Building trust with society
• Reinforcing our reputation
• Developing the business
Job Description / Role Profile
• Effective coaching and counseling skills.
Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-soliving)
• Routinely makes decisions determining donor eligibility.
• Seeks guidance from Center Physician and Center Management (including Quality) for medium to high impact decisions and urgent matters.
• Regularly advises and consults with donors/customers (External)
• Coordinates with Center Management team and Quality to ensure successful operation standards are met (Internal)
Interaction (The span and nature of one's engagement with others when performing one's job, internal and external relationships)
• Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
• Attend staff meetings and other team meetings as required.
• Ability to multi-task and work as a team player.
• Attention to detail and ability to work independently
• Effective coaching and counseling skills.
Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
• Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
• Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
• Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
• Willingness to travel preferred. (less than 10%)
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable
education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
Essential:
• Graduate of a recognized educational program.
• Currently licensed or certified in the state where duties will be assigned: Licensed Paramedic (EMT-P)
• Current Cardiopulmonary Resuscitation (CPR) and AED certification required
• Ability to fluently and proficiently speak and read in both English and Spanish
Desired:
• Bachelor's Degree preferred.
• Minimum of two years in a clinical or hospital setting preferred.
ADDITIONAL INFORMATION (Add any information legally required for your country here)
• FLSA Classification (US) - Non-Exempt
• Other duties and responsibilities as assigned.
Date: Completed by:
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - FL - Orlando - Gold . click apply for full job details
