IT Helpdesk Technician
Support the organization's IT systems and provide exceptional customer service.
Work Setup: On site.
Location: Wake Forest, NC
Job type: Direct hire
Salary: $22/hr-$25/hr
Responsibilities
Helpdesk Support
- Set up and configure workstations, software, and updates
- Connect and configure printers, monitors, and office equipment
- Troubleshoot hardware and software issues
- Support mobile devices (setup, configuration, troubleshooting)
- Perform regular system maintenance and updates
Local and Remote Support
- Provide helpdesk support for on-site and remote employees
- Resolve technical issues using remote support tools
- Ensure timely resolution of support tickets and document solutions
Office 365 Administration
- Manage Office 365 accounts, licenses, and permissions
- Support and train users on Office 365 applications
Project Assistance
- Assist with IT projects, system upgrades, and migrations
Qualifications
- Ability to work independently with attention to detail
- Strong communication and multitasking skills
- Proficient in Office 365 administration and remote support tools
- Problem-solving skills and a commitment to continuous learning
- Ability to lift at least 50 lbs when setting up workstations
Preferred Experience
- 2-3 years in IT support or helpdesk roles
- Relevant certifications (CompTIA A+, Network+, etc.)
- Experience with cloud services and virtualization
Work Environment
Primarily office-based, with occasional after-hours work for maintenance or emergency support.
