The Logistics Transportation Operation Planner will handle domestic and international transportation while optimizing operations and provide satisfactory customer service and maintaining data entry and reporting.
Responsibilities:
- Serve as the main contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
- Excellent customer service in all aspects from booking to cargo delivery on time
- Request for quotation with carriers and negotiate the spot rates
- Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers, carriers, and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Follow up any account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement
- Report required for service failure, claim, damage, and any other irregularities
- Accuracy of data entry into systems
- Monitor trends and report changes to management
Requirements/Qualifications:
- High School Diploma or GED Required; Bachelor Degree Preferred
- Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
- Self-motivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple shipments, while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service and negotiating skills
- Appropriate phone and email manner with internal and external customers
- Experience with NAFTA/USMCA cross border transportation preferred
- Warehouse and/or manufacturing knowledge preferred
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THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
Pay range is $20-$25/hr with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
