Optomi, in partnership with an industry leading manufacturer, are in search for a Lead IT Field Analyst, to report to their Atlanta, Georgia office on a fully on site basis and occasional travel to other sites around the United States. This would be a 6 month contract to hire with the client.
Responsibilities:
- Installation, setup and support of PC’s, Mac’s, printers and other peripheral devices
- Installation and support of software applications
- Knowledge of Windows OS, Mac OS, and productivity applications
- Answering technical/support questions for the user community
- Diagnosing, troubleshooting, and resolving hardware and software problems
- Ensure technical incidents/tasks are processed and completed in a timely and accurate manner
- Provide correct routing and escalation when required
- Communicate status of issues with requestor and management in writing and verbally
- Create and edit technical and training documentation
- Contribute to a positive and cohesive team
- Provide mobile user support – remote connectivity
- Provide on call support during all non-business hours
- Provide instruction to new employees on PC systems and policies, such as how to log onto the network, access email and other corporate systems and give an overview of current IT policy regarding the use of such systems
- Travel to other sites as necessary
If this role aligns with your skillset, or someone you may know, apply today!
