Immediate need for a talented Telecommunications Engineer. This is a 06+months contract opportunity with long-term potential and is located in Brewer, ME(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-38949
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Project manages medium to large telephone projects.
- Create and maintain installation and equipment request forms.
- Documents and reports daily activities in Client application for tracking purposes.
- Responsible for knowing and complying with Northernlight Policies and the IT departments operational standards.
- Schedules workload using Client. With 90-95% accuracy.
- Documents all work using Client in accordance with current departmental standards. With 90-95% accuracy.
- Attends and is appropriately prepared for all related meetings and functions, 90-95% attendance.
- Completes assigned work in timeframes assigned by management project leader with 90-95% accuracy.
- Remains current with Northernlight’s computing environment, fully understands IT tactics and monitors the Master Change Schedule.
- Responsible for following the department guidelines for requesting time off and monitors own.
Key Requirements and Technology Experience:
- Key Skills:PBX, Troubleshoots, Hardware Installation/Configuration.
- Telecommunications Hardware Installs, Tests, and Troubleshoots.
- Provide client support on usage.
- Calibrates equipment.
- Administrator/maintain systems such as PBX, Phones, Headsets, Nurse Call Systems, Radios, Paging, Overhead Paging, Communications Servers Maintenance, Voice Router configuration, and ACD Queues.
- Incident Management.
- Creates and maintains an equipment inventory for all telephone sets, pagers, and all other related items.
- Performs maintenance repairs on all telephone sets and pagers within SLA targets
- Prepares and maintains a high-level disaster recovery plan for various communication systems. Plan updates will take place within 7-10 business days of any changes\upgrades to the systems.
- Troubleshoots and repairs communications equipment throughout the Bassett Healthcare Network including, but not limited to, the Cisco Phone System, Nurse Call Systems, pocket paging controller, and overhead paging.
- Answers trouble call within 20-30 minutes of received call or page.
- Documents downtime and trouble calls within Client.
- Uses troubleshooting techniques to keep downtime to a minimum.
- Assures maximum utilization of communications systems through education.
- Provides communications equipment training to departments for end-user applications as requested.
- Creates, maintains and provides quick reference guides and materials for end-users as requested.
- Advises leadership on effective communication practices and cost improvement.
- Advises leadership of trends and opportunities to improve and enhance communications systems and networking performance.
- Using industry periodicals, books, CBTs and other means provide supervisor with improvement ideas.
- Effectively communicates to the stakeholders and address any questions that may arise.
- Communicates status and any deviations from the project plan to his/her manager.
- Communicates issues to his/her manager and provides the necessary detail to ensure the scope of the issue is well understood.
- Monitors help desk calls daily for problems/projects assigned to them. Logging problems and to update and close them appropriately.
- Keep the customer informed, follow up with the customer with status and service satisfaction queries.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.