Our client is the largest freight railroad in the United States in search of an IT Change Analyst. This role is within the IT Change Management domain.
It is not an Organizational Change Management role.
The right candidate will have an IT based background, IT knowledge base / IT infrastructure.
This opportunity will be a 12 month contract engagement based in the North Fort Worth area. You will have the opportunity to work a hybrid schedule (2 – 3 days onsite).
What You Will Be Doing
- Review and processing of all change requests to ensure proper thoroughness, prioritization (risk and impact), scheduling, and compliance with the PTC Change Management Process within the BMC Remedy ITSM Application.
- Provide assistance with updating and maintaining Change Management templates, system user access, training users concerning the use of the Change Management tools and processes.
- First level support for general change management questions and processing of requests.
- Prepare and communicate weekly change broadcasts and communications to the Change community.
- Build strong relationships with PTC stakeholders
Minimum requirements of role
- 1 year of minimum experience.
- Experience with and in-sync with traditional ITSM models as it pertains to IT Change Management.
- Fundamental concepts, practices, and procedures of IT Service Management best practices.
- Must have basic understanding of information technology principles, and an understanding of mid-tier applications, database, and telecommunications systems.
- Ticketing experience with ServiceNow or Remedy (or similar tools).
- Strong organizational, communication, and time management skills.
- Work independently as well as collaboratively within a team environment.
Preferred requirements of role
- Preference for ITIL certified candidates
- Experience applying ITIL centric change management processes and tools to support change request activity from various application, operational, and development support groups.
- Experience with Change Management tools such as BMC Remedy or ServiceNow.
- Experience with querying information, and developing reports using reporting tools such as Tableau, SAP Business Objects, etc.
- General ITIL Configuration Management and Release Management skills are helpful.
- Highly desired – Experience with PowerBI report development and report querying skills.
- Functional knowledge of a Configuration Management Database (CMDB) as well as conceptual relationship of configuration items.
***This specific role does not allow for C2C consultants.***
***Must be authorized to work in the U.S. without sponsorship***
