The Property Manager will play a pivotal role, directly responsible for overseeing all aspects of property management operations and financial performance. This position plays a key role in enhancing cash flow, reputation, and customer satisfaction, reporting directly to the regional manager.
Responsibilities and Functions
Operations
* Ensure daily inspections to meet curb appeal criteria and cleanliness standards of common areas.
* Manage resident relations, addressing disputes, renewal/increases, and maintenance repair resolutions promptly.
* Represent the property in legal proceedings, preparing necessary files and documentation.
* Report and manage liabilities promptly, including general liability claims, workers' compensation claims, and property loss claims.
* Approve resident applications, discounts (if applicable), and renewals.
* Maintain document retention, including timely entry into property management software.
* Ensure compliance with office hours, common area availability, and amenity standards.
* Oversee maintenance programs, including preventative inspection schedules, budgets, safety, inventories, and vendor use.
* Prepare and review weekly data and reporting, including availability/occupancy, advertising, delinquency, and maintenance reports.
* Process invoice coding, review for accuracy, and manage security deposit refunds.
* Collect rent and review revenue collection to meet company goals and objectives.
* Maintain budgeted occupancy expectations and revenue objectives.
* Interview, hire, train, and manage direct subordinates.
* Complete associate performance evaluations, including reward and performance improvement plans.
* Address resident and associate matters promptly.
* Communicate company policies and procedures effectively to associates.
* Analyze bids/proposals, work contracts, vendor proposals, and market competitor surveys.
* Review traffic flow, leasing activity, and reasons for move-out, providing recommendations for best practices.
* Ensure the effectiveness of resident retention programs and maintain a positive workplace.
* Implement marketing plans, including advertisement, curb appeal, signage, banners, and models.
* Ensure leasing and occupancy decisions comply with applicable laws, prohibiting discrimination.
* Maintain effective working relationships with coworkers, supervisors, employees, residents, and the general public.
Required Skills and Qualifications
* High school diploma or GED.
* Minimum of 2 years of experience as a Property Manager or related trade.
* Ability to read, write, and communicate effectively in English.
* Strong customer service skills and effective communication, both written and oral.
* Basic mathematical skills and flexibility to adapt to changing business needs.
* Proficiency in Word, Excel, Microsoft Outlook, Yardi Software and the Internet; ability to adapt quickly to proprietary software preferred.
Note: This job description is not
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
