An Epic Administrator is responsible for managing and maintaining the Applied Systems Epic platform, which is widely used in the insurance industry for managing client information, policies, and other critical business operations. This role ensures that the agency's operations are efficient, compliant, and customer-centric while optimizing the use of the Epic system to streamline processes and improve client satisfaction.
Key Responsibilities of an Epic Administrator:
- System Configuration and Management
- User Support and Training
- Data Management
- Workflow Optimization
- Compliance and Security
- Vendor Management
- Project Management
- Running Campaigns
Campaign Setup and Management
Execution and Tracking
Reporting and Analysis
Compliance and Data Management:
Collaboration and Coordination:
Qualifications:
Education: Bachelor’s degree in Business Administration, Insurance, Information Systems, or a related field.
Experience:
- Minimum of 5 years of experience in commercial insurance operations or a similar role.
- At least 3 years of experience administering Applied Systems Epic or another insurance management system.
- Experience with Blue Butler is a plus
- Proven leadership experience in managing customer support teams.
Skills:
- Strong understanding of commercial insurance products and industry practices.
- Proficient in Applied Systems Epic administration, including system customization, user support, and data management.
- Excellent communication and interpersonal skills, with the ability to effectively lead a team.
- Strong problem-solving skills and attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Certifications: Relevant industry certifications or technical certifications related to the Epic system are preferred.
Competencies of a Simplex Simplificator
• Optimistic Attitude
• Problem Solver
• Passionate
• Team Player
• Eager to Learn
• Adaptable
Who We Are Simplex Group? is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. Our vision statement, “Empowering the Dreams of Those Delivering to America”, anchors our focus on our customers. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services. Simplex has the attributes of a highly entrepreneurial startup environment, growing at an accelerated pace, leveraging technology and digital marketing to build a highly differentiated engagement model for our customers, and being led by industry visionaries, supplemented by recent leadership hires with experience in technology companies