The Corporate Customer Service Rep assists the designated sales representatives or sales executive in the administration of account management functions for our retail apparel customers and partners.
Responsibilities:
- Working directly with sales team and clients to process orders
- Accurate and timely order processing
- Order component purchasing
- Working within the customer order system for orders and revisions
- Routing paperwork and POs throughout internal system from the beginning to the end of an order
- Resolving stock issues as they arise
- Communication with assigned leads on order status and POs
- Build and maintain awareness of ongoing orders, expectations, and changes that occur
- Organizing and maintaining an accurate inventory count on all pre-printed goods from production
- Maintain retail style retail packets for easy reference
- Cross-train to assist other team members when needed
Required Skills:
- Must have corporate customer service experience with custom apparel / promotional products
- Must have experience with costing, purchase orders and invoicing
- 1 - 2 years of data entry experience with a focus on tracking and processing orders
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required
- Must be extremely organized and detail oriented
- Excellent communication skills
- Must be confident with learning new processes, computer programs, and retaining information
- Expert in task and timeline management, order processing, and warehouse operations
- Excellent Problem-Solving Skills
- Maintains composure and is not deterred by difficult processes or challenges
- Exceptional customer service skills looking to constantly improve service in both internal and external facing interactions
- Must possess positivity and bring a “can-do” attitude to every situation
- Maintain courteous and patient working relationships with customers and co-workers
- Must be fluent in English, the ability to speak Spanish is a plus
Education and/or Experience:
High School Diploma or Associates Degree
Company Expectations:
- Uphold company culture and mission statement
- Exhibit exceptional customer service skills within company guidelines
- Possess a positive attitude, motivation and ability to learn
- Display strong work ethic relative to punctuality, discipline and a sense of responsibility
- Ability to work collaboratively, communicate effectively and display commitment
- Have effective communication skills (listening, verbal, and written)
- Practice multicultural sensitivity and awareness
- Ability to take constructive feedback with adaptability and flexibility
