About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
Job Description: -
About Job role-
Responsible for spearheading initiatives for transforming existing business / processes at client organizations while supervising end to end service delivery while implementing transformative solutions towards improving end-customer experiences to our healthcare clients. In-depth understanding of healthcare practices, upcoming technologies, customer behavior and trends in the market along with experience in delivery and relationship management are critical for performing this role. Beyond developing a cohesive strategy towards improving experiences, boosting growth and improving operational efficiency, managing changes with introduction of next-gen technology solutions is key to success in this role.
Job Title: Global Delivery Account Leader - Heathcare Payer
Experience: 18+ Years
Job Location: New Hampshire OR Pennsylvania United State (On Site)
Technical Skills:
- Delivery Manager with experience in areas of application migration, consulting and business operations, responsible for large accounts
- Engagement management
- P&L responsibility for account / accounts
- Ability to manage platform migrations and process optimization in healthcare programs
- KPI driven strategy and delivery of services
- Drive Delivery processes to meet and exceed the contractual SLAs
- Experience supervising cross functional teams – platform migration, IT, customer service and operations.
- 20+ years of experience, having led medium / large transformation programs in healthcare clients
- Business acumen with leadership skills
- Relationship management at Senior level
- Managed large migration programs in Healthcare with P&L and engagement management responsibility.
