JOB DESCRIPTION
CUSTOMER SERVICE ADMINISTRATOR
BASIC FUNCTION:
To support the customer service department with routine administrative functions to ensure accurate
customer invoicing for products, shipping and credits in a timely manner.
RESPONSIBILITIES:
* Quotation Maintenance
* Salesforce Quote Data
* Selling Prices Maintenance
* Daily KPI report review
* Create Credit Memo/Debit Memo/Returns
* Price increase maintenance
* Month end consumption billing
* Warehouse/3rd party Posting Goods Issue
* Processing of samples in SAP
* New customer credit limit requests/changes
* Invoice Copies
* Statement set up
* Vacation back up for Customer Service
* Other duties as assigned by manager
QUALIFICATIONS:
High School Diploma or equivalent and at least 3 to 5 years of prior experience in the areas of customer
service, accounts payable, or order entry.
Experience in export transportation or international business in the industrial chemical market is
preferred.
KNOWLEDGE AND SKILLS:
* High degree of customer focus.
* Solid communication skills both written and verbal.
* Must have great math skills.
* Excellent organizational and interpersonal skills.
* Computer skills and proficiency with automated sales systems.
* Ability to input data quickly and accurately and function in a fast pace environment.
* Ability to perform multiple tasks under pressure and analyze problems with minimum
supervision.
* Ability to maintain confidential information at all times.
* Working knowledge of Microsoft Word and Excel.
* Working knowledge of Sales Force.
* Working knowledge of SAP.
* Ability to develop rapport with internal and external customers.
* Excellent command of both oral and written English are required.
