Designation : Manager – Service Assurance
-US Citizenship is required to comply with NSA mandates.
-DWDM Optical Transmission
-SDH/SONET(Optional)
-Desired knowledge of Nortel, Ciena, Huawei, ADVA & Tyco Undersea
equipment & technology
-Must be available to work in a 7 x 24 hour NOC operational
environment
Location Wall, NJ
About the Team
and Function
(Software Dev)
Include Vision /
Objective
In this position you will be working on one of the most advanced fiber
optic networks in the world for a truly diverse company. We
serve an international customer base providing high speed
network capacity between major markets around the world. We
offer a stable and challenging work environment and the
opportunity to be part of a highly respected team.
General responsibilities include, but are not limited to, the timely
resolution of circuit issues utilizing a highly integrated Network
Management system, capturing detailed notes via our ticketing
system, interfacing directly with customers as required and
providing status updates to management.
Purpose of your
Role
Troubleshoot and resolve network outages in support of our
customers
You will be
accountable for
(Key
Responsibilities)
Meeting service resolution SlA targets
Providing quality updates as per timelines
You Are
(behaviours to
display - DRIVE)
Well-developed analytical and problem-solving skills, with the ability to set
priorities, recognize basic causes, and recommend problem solutions that meet
the practical needs of the business.
Self-starter, able to take initiative and work with minimum direction in a fast-
paced, global, and team-centric environment
You have
experience in
(including any
education
background &
Certifications)
At least 5 years’ experience preferred in the telecommunications industry
College diploma in technical field preferred (i.e., telecommunications,
computer science)
