Job: Production Support Engineer
Contract Duration:9+ Months (Possibility of extension or conversion)
Location: Tampa, FL/Irving, TX (Hybrid)
Required Skills & Experience
- 3+ years of Level 2/3 Production Support with strong debugging and analytical skills.
- 1+ years of experience supporting large financial services firm.
- 3+ years Sybase, Oracle, Unix shell scripting / SQL and writing scripts and database queries.
- 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk.
- 1+ years of experience monitoring batches and meeting SLAs.
- Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.
- Incident Management tools like ServiceNow.
- Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
- Good analytical skills to understand and articulate issues to stakeholders, technology partners and management.
Desired Skills & Experience
- BS degree in Computer Science or related.
- Experience with MongoDB.
- Strong knowledge of Microsoft and Linux operating systems.
- Knowledge Core Java and Perl.
What You Will Be Doing
- Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
- Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles.
- Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
- Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Ad Hoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
- Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
- Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk.
- Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems.
- Provide Overnight/weekend or when required support for the applications on a rotational basis.