Location: 100% onsite - Bozeman, MT
Duration: 6 month contract with possible extensions/perm potential
Schedule: Mon-Fri 8AM-5PM, plus occasional on-call work
Day to Day Responsibilities
- Assist with IT infrastructure improvements for TransMedics.
- Interact as needed with the IT service provider and TransMedics stakeholders.
- Provides timely technical assistance to TransMedics staff concerning the use of computer hardware and software, including office applications, operating systems, printing and hardware installation.
- Configure workstations and user accounts, including phone, Ethernet, computer, docking station.
- Provide equipment and services orientation to new employees.
- Facilitate help desk ticket resolution between employees and IT service provider and serve as escalation point to employees with unresolved open tickets
- Maintain equipment and software inventory.
- Coordinate the purchase of new workstation, software and license renewals.
- Perform other TransMedics task and duties as required.
Qualifications:
- 5+ years IT Support Experience
- Strong Analytical and problem solving across multiple disciplines (HW/OS/Network)
- Occasional travel to other offices could be required - Dallas and/or Boston area, must be flexible to travel as needed
