Alex Hanna Law is currently seeking a Client Relations Associate to join our team of professionals in Miami, FL.
Job Summary: This position is primarily responsible for the customer service and satisfaction as well as sales.
Job Responsibilities:
- Applies sales techniques to offer service in every call. (inbound/outbound).
- Identifies and assess clients’ needs to achieve satisfaction.
- Handles complaints, provides appropriate solutions and alternatives within time limits.
- Meets bi-weekly sales quotas.
- Processes traffic tickets, DUI, Criminal cases, car accidents and others as assigned.
- Opens clients’ accounts by indexing client, ticket, payment account information.
- Configures accurate client files.
- Serves clients by providing excellent customer service in person and on the telephone.
- Performs daily inbound and outbound calls.
- Delivers excellent customer service to each and every client.
- Maintains client records by updating account information.
Requirements:
Education and Experience:
- High School Diploma or equivalent
- Minimum of 1 year relevant work experience.
Skills and Abilities:
- Excellent communication skills in both verbal and written.
- Spanish is a must.
- Excellent customer service and documentation skills
- Excellent listening and phone skills
- Excellent time management and interpersonal skills
- Must be proficient with computers
- Must be detail-oriented, a team-player and be quality focused
- Ability to analyze information and to multi-task
- Ability to problem solve
Compensation and Benefits:
- Best Training in practice
- Unlimited career growth
- Hands on Trial experience
- Fast paced environment
- Full benefits
- Top salary