Duration: 12 months
Job Description:
- Analyzes current operational functions and offers and implements improvements.
- Maintains databases and extracts data for analysis. Runs and reviews reports, analyzing results in support of operational functions.
- Extracts data from multiple systems and departments using various data manipulation and extraction techniques for regular, cyclical, and ad hoc reporting.
- Performs research, analyzes reports, and creates statistical models for presentation/review. Summarizes findings and communicates results to management.
- Identifies operational inadequacies and uses various skills and resources to retool processes. Communicates with other areas regarding outcomes and reporting.
Responsibilities:
- This person will work in ICD and Service Now integration.
- They will be following up on work orders, working with customers to schedule work, providing oversight of deployment level. Soft Skills Customer communication/Service, flexible, adaptable
- About The Team: This team handles all the workstation deployments across the organization. They will provide scheduling and analysis on these deployments. They will research issues in the inventory system and will use this knowledge to help integrate current work into the Service Now platform.
Experience:
2 Years-Related research and analysis experience
Skills:
- Required Technologies: Service Now, Excel, IBM/ICD, Outlook Day to Day.
- Skills : Good organizational, customer service, communications, and analytical skills. Ability to use complex mathematical calculations and understand mathematical and statistical concepts.
- Knowledge of relevant computer support systems.
- Required Software and Tools: Microsoft Office. Ability to acquire programming skills across various software platforms.
- Work Environment: Typical office environment. Some travel between buildings and out of town
Education:
Bachelor's degree Statistics, Computer Science, Mathematics, Business, Healthcare, or other related field
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Name: Prerona
Email: prerona.m@ustechsolutionsinc.com
Internal Id: 24-20121
