Why should you apply for this job?
• Top-Tier Benefits Package: Health, dental, etc.
• Company Vehicle: Gas and travel covered
• Sponsored Training: Enhance your skills and advance your career.
• Growth Opportunities: Climb the ladder and achieve your professional goals.
• Signing Bonus
As a member of the service team, you will be responsible for performing all activities required to provide technical support to internal and external customers. This includes but is not limited to setup, maintenance, troubleshooting, optimization, and repair of injection molding systems. You will work with the call center, spare parts department, and directly with customers to diagnose issues.
Responsibilities:
• Approximately 90% day-trip, local travel within the assigned region (Monday – Friday).
Some weekend work will be required.
• Troubleshoot and diagnose problems with equipment, order replacement parts, complete
repairs, and replace components on machines and robots.
• Work with new and evolving technologies.
• Conduct testing and inspection on equipment as required.
• Complete work orders and written reports regularly.
• Interface effectively across manufacturing, engineering, sales, and service functions.
• Obtain and exchange complex technical information with good interpersonal and verbal
communication skills.
• Utilize computer skills and knowledge of Windows-based applications.
• Demonstrate strong problem-resolution skills with a proven ability to think outside the
box.
• Maintain a positive attitude and work ethic.
• Show energy and a strong electrical background, with mechanical inclinations.
• Organize work efficiently and interact effectively and professionally with customers.
• Must possess a valid passport at the start date.
• Perform other special projects as required or as assigned by a Manager/Supervisor.
Qualifications
• Minimum 2-year Technical Associates degree/diploma.
• Experience with injection molding equipment, including assembly, testing, service, and
engineering.
• Familiarity with related equipment and products, including machines, molds, robots, and
other product-handling equipment, is an asset.
• Knowledge of blueprints and schematics.
• Ability to troubleshoot electrical, mechanical, and hydraulic systems.
• Ability to work independently.
• Strong communication and interpersonal skills with a dedication to customer service.
