COMMUNITY ASSOCIATION DIRECTOR
On behalf of our client, The Schaaf Group is honored to present the following opportunity!
Are the words - Community, Ambassador, Engaging, Relationship Builder, Servant Leader, Inclusive, Integrity and Responsibility often used to describe you?
Do you desire a place to truly be the catalyst of positive change where your voice matters and your leadership with the noted traits above are not only needed, but also promoted for positive good?
Have you longed for a close-knit environment yet in a large developed community, within a beautiful setting to utilize your experience, talent and natural abilities to shine in a way that truly makes a difference and positively impacts the lives of thousands of families within your reach?
If this speaks to you, and you have the desired experience noted below, we wish to speak to you immediately.
POSITION SUMMARY:
As the Community Association Director (CAD) you will be the point of contact for the community of 3,100 homes/apartments in this 900-acre community. The HOA Board is seeking a CAD who will ignite the future of this community with leadership and a look towards expanding the communities reach in conjunction with the local and surrounding communities. The vision for this CAD is to lead community involvement and marketing in such a way that allows the community to become ‘The Most Desired’ community to live in, within the entire Pacific NW.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage the day-to-day activities effecting the 3,100 single-family, multi-family homes, condos and apartments in the 900-acre community.
- Create an atmosphere of community and welcome engagement for the Residents, Staff and Board, while instilling and upholding a professional environment.
- Manage the hiring, training, mentoring and performance of the staff positions, including: Assistant Community Manager, Aquatic’s Director, Compliance Director, Maintenance Manager, Front Desk Manager and Events Coordinator.
- Negotiate and manage all major vendor contracts, such as landscaping, with an annual budget of $2.6M, as well as the Payroll/HR vendor relationship, employee health, life and disability insurance providers.
- Conduct risk analysis assessment of association property liability and earthquake needs, as well as interviewing and managing the Insurance Broker.
- Responsible for Resident’s satisfaction with the Association staff and the service delivery, while also being responsible for launching new programs to address concerns.
- Develop and implement Residential Programs such as the Front Yard Maintenance program.
- Manage Association’s communication program with Residents, such as the Community Magazine.
- Manage relationships with surrounding municipalities and their elected staff.
- Manage a Community Police Patrol, consisting of off-duty King County Sheriff deputies
- and other law enforcement personnel to patrol the community.
- Responsible to lead the design, appropriate content and oversee the art direction to create
- a ‘new’ Association website.
- Analyze internal systems and re-design and automate to effectively utilize technology
- rather than labor to improve delivery and service.
- Attend all Committee and Board meetings each month.
- Prepare the agenda for monthly Board meetings and prepare individual binders with all
- supporting documents.
- Solicit Community ideas on Community Services, such as pool and other facilities,
- through interested parties, swim teams, and residents enabling the creation of a strategic
- plan to implement the selected changes.
- Liaise with other large Community Managers to distill ‘best practices’ that can be
- implemented at this Community.
- Refine and update Association’s Policies and Procedures.
- Plan and create and professionally deliver Annual Meeting, for all residents.
- Plan location, time and agenda for Annual Board and Staff Retreat.
- Increase the awareness of the Community via technology (i.e. social media), community
- events, publications, local Chambers, clubs and speaking engagements.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below re representative of the knowledge, skill and/or ability required.
- 5-10 years’ proven experience in a Community Manager or similar role, such as Property Manager role
- BS degree in Business, Marketing, Communications or relevant field
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Experience Board’s involvement,
- Excellent verbal and written communication skills
- Excellent writing skills
- Excellent interpersonal and presentations skills
- Hands on experience with social media oversight/management
- Knowledge of online marketing
- Attention to detail, critical-thinker and problem-solver
- Certified Manager of Community Association (CMCA) or Professional Community Association Manager Certification (PCAM) - preferred