Warranty Support Specialist
RESPONSIBILITIES:
- Review warranty claims based on trend selection or filtered criteria for payment determination; evaluate component test findings and supporting documentation; escalate claims that require Manager review.
- Provide support to Dealers and Field through tickets submitted via ticketing tools.
- Provide warranty claim review for dealer consultations to support in ongoing compliance initiatives.
- Support various Instructor Led Classroom Virtual and In Classroom Training events virtually and at remote Training Centers.
- Maintain/update data and publications on warranty quality topics for consistency between us (Audit, Warranty) and dealers
- Assist with Quality Parts Processing administration pertaining to warranty part requested parts
- Identify opportunities for process improvements within the warranty and audit functions.
- Collaborate with cross-functional teams to implement enhancements, ensure effective processes as well support cohesiveness, specifically the Audit Compliance Team and Logistics.
- Exercise prudent warranty costs payment through claim decision-making based on automotive experience (technical) and compliance of warranty policy.
- Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.
- Additional duties as assigned by Warranty Manager and Senior Operations Manager.
This is a 12 month contract with potential to extend. This position is hybrid, you will be in the office 2-3 days a week! This is an excellent opportunity to get your foot in the door with a large and growing company! Fantastic culture, office, and benefits, including a Wellness Program, 401K Matching Plan, and Tuition reimbursement.
Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.
REQUIRED SKILLS:
- 2+ automotive experience, including positions such as Technician, Shop Foreman, Warranty Specialist, Warranty Control Specialist, Warranty Operations Specialist, Warranty Analyst
- Proficient with PC operations Windows, Adobe and other job related applications
- Excellent technical knowledge of automobiles
- Professional, pleasant customer service oriented phone manners
- Strong problem solving skills
- Ability to manage multiple tasks simultaneously
- Organized and statistically oriented
- Self-motivated work ethic and process improvement mindset
- Recognizes and responds with precision to quality issues discovered during daily work
- Customer satisfaction and quality driven mindset
- Strong verbal and written communication skills, spelling, grammar, and composition skills
Must be authorized to work in the US. Sponsorships are not available.
