Job Description:
We are launching an innovative new software product, and we’re looking for a self-motivated Mid-Level Customer Service Agent to join our team in Chicago. You will be responsible for providing high-quality support to our customers, addressing their questions and concerns, and working autonomously to ensure an excellent user experience. If you have a passion for technology, great communication skills and experience in customer support, we’d love to meet you!
Key Responsibilities
- Work independently to provide timely and accurate customer support via various systems for our new software product.
- Troubleshoot customer issues related to product functionality, billing and use of our software platform.
- Escalate technical issues to the appropriate teams and track progress to resolution.
Required Qualifications
- 2-4 years of experience in customer support in a software or technology-related field.
- Strong understanding of web support tools and processes.
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a simple way.
- Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
Preferred Qualifications
- Experience with leading customer experience teams.
- Desire to grow your own team and scale with a new, promising organization.
