Job Description: Customer Support Specialist (Startup Experience Required)
Key Responsibilities:
- Provide prompt, accurate customer support for our newly launched software product, working autonomously across various platforms.
- Diagnose and resolve customer issues related to software functionality, billing, and platform usage.
- Collaborate with internal teams to escalate and follow up on technical issues, ensuring timely resolutions.
- Develop a thorough understanding of the product to offer in-depth support and clear guidance to users.
- Identify recurring issues and patterns in customer feedback, recommending improvements to processes and user experience.
- Contribute to the creation of help articles, FAQs, and support documentation to improve user self-service options.
- Maintain a high level of customer satisfaction by efficiently managing and resolving inquiries.
Required Qualifications:
- 2-4 years of experience in customer support within a software or tech-related startup.
- Proficient in using web support tools and processes.
- Strong communication skills, both written and verbal, with the ability to explain technical details clearly.
- Hands-on experience with ticketing systems like Zendesk or Freshdesk, and familiarity with CRM tools.
- Strong problem-solving skills, excellent organizational abilities, and a customer-first attitude.
- Ability to work independently and manage tasks effectively in a dynamic, fast-paced startup environment.
- Experience with technical support and software platforms is a plus.
