Overview
The Payment Processing Manager will oversee and optimize our merchant processing operations. The ideal candidate will possess a strong background in payment processing, a deep understanding of industry regulations, and exceptional leadership and communication skills. This role involves managing a team, ensuring compliance with industry standards, and implementing strategies to enhance overall efficiency and customer satisfaction.
Responsibilities
- Lead and manage a team of merchant processing professionals.
- Provide guidance, coaching, and support to team members.
- Foster a positive and collaborative work environment.
- Oversee the day-to-day operations of the merchant processing department.
- Monitor transaction processes to ensure accuracy and efficiency.
- Implement and improve operational policies and procedures.
- Stay updated on industry regulations and ensure the company's compliance.
- Collaborate with compliance officers to develop and implement necessary procedures.
- Cultivate and maintain strong relationships with merchant partners and vendors.
- Collaborate with sales and business development teams to onboard new merchants.
- Analyze processing data to identify trends and areas for improvement.
- Implement strategies to enhance processing efficiency and reduce errors.
- Stay informed about the latest payment processing technologies and trends.
- Collaborate with IT teams to integrate new technologies and improve existing systems.
- Work closely with customer support teams to address merchant inquiries and issues promptly.
- Ensure a high level of customer satisfaction in merchant processing services.
- Perform other duties as assigned by management.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field.
- Proven experience in merchant processing or a similar role.
- Strong understanding of payment processing regulations and compliance.
- Excellent leadership and team management skills.
- Analytical mindset with the ability to interpret data and implement improvements.
- Effective communication and interpersonal skills.
- Familiarity with industry software and payment processing platforms.
- Expert-level experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
