Primary Purpose:
The Portfolio Trading and Operations Associate is responsible for trade execution, reporting, rebalancing using trading software, and Global Investment Performance Standards reporting and verification. This position will serve as a point of contact for advisors’ questions, concerns, and inquiries.
Key Responsibilities and Essential Functions:
- Serve as point-of-contact for any new or in-force business related inquiries, concerns, and escalated or complex advisor service and trade requests. Cultivate strong advisor relationships to deliver VIP customer service experience.
- Trade, reconcile, and rebalance accounts in a timely manner.
- Support onboarding new advisors to Portfolio Partners.
- Partner with advisors on recommendations related to proposal requests. Respond directly to advisor inquiries.
- Maintain all client and workflow related tasks and communications in customer relationship management (CRM) database.
- Communicate in collaboration with marketing and compliance on investment strategies and portfolio updates.
- Support Global Investment Performance Standards reporting and verification processes using trading and reporting software.
- Recommend and implement best practices regarding systems and processes to maximize efficiency and consistency, reduce errors, and maintain high quality of information.
- Maintain compliance integrity and tracking of communications.
- Recurring and ad hoc reporting for internal team and clients using software such as Tamarac and Redtail.
- Meet or exceed the established department metrics.
- Other special projects and duties as assigned within functional/knowledge area.
Job Specifications:
- Bachelor’s degree in finance, economics, business administration, or equivalent, preferred.
- 1-3 years of investment operations experience, required.
- FINRA registrations – Series 7 and 66 required.
- Advanced experience with Tamarac or similar system, preferred.
- Proficiency with NetX360, Envestnet Tamarac, Opturo, Salesforce, Albridge, Morningstar, YCharts, or similar investment technologies, preferred.
- Strong professional verbal and written communication skills.
- Ability to handle pressure and demanding situations with resourcefulness, tact, and confidence.
- Ability to manage multiple priorities and projects simultaneously, effectively resolve conflict, and mitigate risk.
- Ability to work independently with effective time management, organization, and problem-solving and analytical skills.
- Ability to maintain confidentiality, exercise discretion, make solid judgements and act with integrity, professionalism, and empathy.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
