Please review the job details below.
Maxar Intelligence is a provider of secure, precise, geospatial intelligence. We deliver disruptive value to government and commercial customers to help them monitor, understand, and navigate our changing planet. Our unique approach combines decades of deep mission understanding and a proven commercial and defense foundation to deploy solutions and deliver insights with unrivaled speed, scale, and cost effectiveness.
An Account Services Manager (ASM) is responsible for ensuring that Maxar's customers are delighted with the delivery of our operational support services, products, and performance against our contractual commitments. The ASM ensures that such services are delivered within the agreed-upon performance standards, and that Maxar delivers against all program and program commitments and Statements of Work (SOW), and fosters the ongoing relationship to help protect/grow the account and improve the overall customer satisfaction.
The ASM supports a designated set of customers, which may be based upon a blend of geographical presence and / or specific lines of business. The successful candidate will act as the primary point of contact for these customers and coordinate the engagement of other Maxar resources, as necessary.
What You'll Be Doing:
Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns that are related to Maxar's service or project-oriented delivery. Ensure that any concerns are addressed by the appropriate teams in a timely manner - Customers' satisfaction/delight is key
Maintain an in depth understanding of customers' business processes involving Maxar products and services
Serve as primary customer contact once sales opportunities convert into contracts and deliverables are due. Ensure that Maxar is delivering upon the scope of all contractual commitments and SOW(s), on-time and within budget and scope
Partner with appropriate internal teams (Operations, Customer Care, Product Management, Finance, Sales, Legal, etc) supporting specific accounts, to ensure that issues, inquiries, project deliverables are serviced in a high-quality manner. Maintain accountability for ensuring contracted revenue is delivered, that all operational issues are quickly resolved, leveraging internal resources to do so
Maintain strong relationships with the Maxar Sales organization. Through routine communication with clients, help identify areas of upsell or new revenue streams and ensure sales is informed of all opportunities that involve an amendment or expansion of an existing contractual commitment or SOW or securing new SOWs or contracts
Ensure that Maxar Sales is appropriately aware of any operational concerns related to their respective accounts, while ensuring that such issues are handled with minimal involvement by the Sales team
Coordinate efforts of internal teams, in resolving customer conflicts or complaints. Assist internal teams with prioritizing efforts, as necessary. Facilitate and lead communication between the customer, Maxar Sales, and internal teams
Be a subject matter expert on all contracts and project-related deliverables associated with Maxar's strategic accounts assigned to this position. Provide guidance to sales and internal teams on meeting these commitments. Assist these organizations with developing contract extensions and modifications
Minimum Requirements:
- Bachelor's Degree, or equivalent industry experience of 4+ years relevant
- Previous Account Management, or sales-related experience required, preferably within premier, global organizations
- Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing, desired. Academic experience in such fields desired
Preferred Requirements:
- Demonstrated strong partner focus, results orientation, and effective communications
- Ability to establish and maintain strong customer relationships and to build positive business relationships, both internally and externally
- Project Management skills, including the ability to drive deliverables to closure and effectively collaborate with appropriate Project Manager(s)
- Experience and expertise in working with ISV, MSP, VARs and Systems Integrators (SIs)
- Strong communication (written and verbal), reporting and presentation skills
- Demonstrated ability to identify creative solutions and resolve problems of a diverse scope
- Highly motivated, self-starter that can pursue and support multiple partnership motions
- Ability to work in an unstructured environment and to establish and achieve both tactical and more strategic organizational goals for self and team
- Ability to travel up to 25%
What's In It For You:
There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission.
- Health, Vision, Dental Insurance, and Employee Assistance Program
- 401K, with matching and immediate vesting
- Health Savings Account (HSA)/Flexible Spending Accounts (FSA) Options
- Unlimited PTO, 10 Holidays, and Sick Time
- Maternity and Paternity Leave
- Adoption Reimbursement
- Flexible Hours, Hybrid work options
- Tuition Reimbursement and Student Loan Repayment
- Pet Insurance
- And More!
In support of pay transparency at Maxar, we disclose salary ranges on all of our U.S. job postings. We use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range. To accommodate all locations, we have listed the bottom to the top of the possible range, and will share the target range for a specific location during the recruiting discussion. Individual pay will be competitive based on a candidates unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is:
We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at:
Additionally, this position is incentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributions.
This position will be posted for a minimum of three business days, and will be posted until a qualified candidate has been identified for hire.
Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
