Position Summary:
A Fleet Manager is responsible for a geographic territory and will provide support for multiple Independent Owner Operators and/or Company Drivers (“Drivers”) domiciled within the Fleet Manager’s area of operation. Decisions made by the Fleet Manager will impact business operations of the Company as well as its Drivers and customers. The Fleet Manager must be able to quickly assess situations and weigh outcomes to determine the best course of action before making a decision and implementing it. Fleet Managers must operate successfully with minimal direct supervision.
Job Functions:
Dispatch/Driver Management
- The Fleet Manager has the primary responsibility to ensure strict compliance of all local, state and federal regulations such as weight restrictions, permits, hazardous materials, and hours of service
- Manage Company DOT compliance within operational area to ensure the safe operation of commercial motor vehicles including; drug and alcohol testing, driver log management, truck inspections, medical certificates, licensing and violations
- Maintain awareness of Drivers movements through regular communication and to manage and adapt to delays and/or issues on the road
- Coordinate business with Drivers and customers of the Company to optimize revenue for the Company, minimize transit time, and satisfy customer needs
- Ensure that equipment (trailers, chassis, containers, etc.) is utilized efficiently and that all equipment is accounted for including any available equipment not currently in use.
- Identify tasks being performed and categorize then as pre-pulls, street turns, drops, pulls, drop and hooks and ensure they are accurately recorded in Company system
- Coordinate changes made to operational plan (in real time) with Drivers and customers to ensure all stakeholders are aware of updates
- Oversee all communications related to specialty load boards ensuring that customers and Drivers are made aware of relevant developments
- Proactively identify operational issues wherever possible and implement a plan of action to correct and continue operations
- Respond to unforeseeable issues with Drivers, routes, customers, and equipment by developing and implementing a plan of action to correct and continue operations
- Continuously monitor rates while overseeing Drivers and operational plan to ensure contracted percentage payout is accurate and within company standards
- Contact customer regarding any additional charges that occur as a result of the operational plan
- Manage accident coordination such as instructions for drug and alcohol testing, towing, clean-up, re-power, load coordination and reporting
- Collaborate with all stakeholders (customer service, payroll clerks, dispatch, and management) to address questions, formulate operational plans, address and resolve problems, and process requests for service or equipment.
- Determine necessity, arrange for, and authorize repairs of equipment in order to restore service and schedules
Generating rates and customer service
- Contact steamship lines, storage, supplemental carriers, and/or any additional cost centers with accessorial charges which may impact the Company cost and thereby the rate charged to the customer
- Coordinating delivery times to consignees from the shipper/steamship line
- Monitor and be readily familiar with zone/book rates specific to assigned area of operation in order to provide rate quotes to customers
- Utilize zone/book rates with knowledge of available capacity in specific lanes to solicit additional business from customers to maximize lane density
US Customs and Equipment Compliance
- Utilize rail/port websites to track whereabouts and timing of any and all relevant equipment
- Maintain up-to-date and accurate codes from U.S. customs for imports, exports and reservation numbers as appropriate
- Ensure that movement of all import/export shipments within area of operational responsibility complies with U.S. Customs requirements
Reconciliation
- Update load and manifest statuses within Company system and identify/resolve discrepancies
- Verify accuracy of Driver, customer, Company, and/or Customs information and identify, address and resolve inconsistencies wherever possible
The duties and responsibilities listed in this Job Description are minimums only. In no way is this meant to be a complete or exhaustive list of all duties to be performed. The Company reserves the right to change or add responsibilities as necessary.
