If you have a passion for luxury timepieces and enjoy working with people, this position is a great fit for you! Due to growth, we are seeking an individual who excels in building relationships, coupled with an eye for detail. We are seeking service-oriented individuals with the highest degree of professionalism. Come be a part of one of Newbury Street’s most dynamic teams!
Responsibilities include:
- Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points.
- Handle and monitor all incoming and outgoing communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers.
- Focus on inventory control ensuring that all units, both incoming and outgoing, are correctly noted and coded in the POS system.
- Work proactively with Inventory Control to reconcile any inventory discrepancies.
- Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct.
- Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies.
- Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc.
- Extend hospitality services to customers, including greeting, appointment check in, beverage service, hanging coats, etc.
- Be alert to any general housekeeping needs and pitch in accordingly.
- Accurately follow all POS, inventory, and other operational procedures according to Long’s policies and procedures.
Qualifications:
- Prior customer service experience, preferably within a luxury environment.
- Comfortable with technology, including Microsoft, POS, and CRM platforms.
- Excellent written and verbal communication skills.
- Resolution-oriented mindset and the ability to be agile, always focusing on the best possible customer experience.
- Ability to work weekends.
This is a full-time position and includes a great benefits package. Qualified candidates may submit a cover letter and resume to hr@longsjewelers.com.
