firstPRO is now accepting resumes for a Assistant VP of CRM in Boston, MA. This is a direct hire role and onsite.
Position responsibilities Include:
· Lead strategy, planning, development, release and operations of university wide applications and data integration services
· Oversees direct staff who have full-service ownership responsibility for various CRM functions within Applications.
· Foster staff development.
· Coaches and manages director level resources, is responsible for vendor relationship management and the implementation of efficient business processes, aligning with industry best practices.
· Partner with central business owners as well as other university stakeholders to develop solutions to address their needs, and to set priorities and time frames for support and maintenance; ensure open and effective communication between the various application teams and stakeholders. Lead strategy, planning, development, release and operations of university wide applications and data integration services.
· Perform the critical role of service owner or oversee the service management for CRM related applications.
· Key activities include leading the implementation of software development and support best practices, providing leadership and team building actions, fostering collaboration with other areas of IS&T and business areas, assessment and implementation of vendor packaged solutions.
Required Skills
Qualifications:
· Education:
o A bachelor’s degree in a technology or business-related field such as computer science, information systems, mathematics, or business administration is required.
o A master’s degree or relevant experience or certifications (e.g., PMP, Scrum, ITIL, TOGAF) is preferred but not required.
· Experience:
o Minimum of 12 years of direct experience, with 8 years in a leadership role.
o Experience in Higher Educations is desirable.
· Technical Skills:
o CRM expertise: Significant knowledge of CRM solutions use in Higher Education such as Salesforce.com, Blackbaud, Slate, and/or Liaison is essential.
o Data integration: Knowledge of integrating CRM systems with other applications and data sources.
o Software development: Understanding of software development best practices and methodologies.
o CRM governance: Ability to establish and enforce CRM governance processes and policies, ensuring data quality, security, and compliance.
