Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking a Service Delivery Manager for an exciting career growth Opportunity.
Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!
Service Delivery Manager to help with managing infrastructure and BAU projects, fixing reliability issues, tracking service metrics, managing budgets, vendor management and leading the service delivery team. The service delivery manager will perform technical tasks, such as troubleshooting
technical issues, and administrative tasks, such as managing team performance.
Responsibilities
- Takes ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Owns the Incident, Problem, and Change management functions of the organization.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Providing accurate and regular reports to the management on the service delivery performance.
- Leading personnel management, including staff recruitment, performance assessment, training,
- and mentoring.
- They are making sure that anti-virus updates and patches are applied effectively and promptly.
- Owns the Cyber Security end-user training program.
- Identifies potential risks to IT service delivery and develops mitigation plans.
- Maintains positive relationships with client employees and third party vendors.
Skills Required:
- 7+ years’ experience as a Service Delivery Manager, or similar role.
- Experience working with ITIL framework, certification desirable.
- Proficiency in leading both physical and virtual teams
- Experience in dealing with third-party-provided services
- Exceptional customer-facing skills
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Expertise in people management and leadership
- Strong organizational skills
- Capacity to train and guide junior team members
- Ability to manage and prioritize tasks efficiently
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
