Roles & Responsibilities:
End to End management of PC lease schedules.
Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.
Operating System maintenance, patching, upgrades.
Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
End User Ticket triage and resolution.
Hands and Feet Telepresence Support.
PC config support
Assists with configuration and testing of new hardware and software implementations.
Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs.
Track computer equipment (by asset tag and serial number) by location.
Responsible for the shipping / receiving of materials and equipment.
Support for all executives
Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.
Willingness to provide support during off-hours or weekends for critical incidents or meeting support.
Willingness to travel to another site located ~50 miles away for any critical issue resolution.
Willingness to climb up to 6 feet ladders
Willingness to drive to another customer location (~45 miles) to provide support if required.
