Deluxe Medical Supply is looking for a Customer Service Fitter who will work with patients directly in our new branch office located in National City. This is a fast-paced environment which requires candidates to work with patients directly to obtain body measurements to fit compression garments, orthotic braces, and diabetic footwear. Candidates should be comfortable using a computer, phone, fax machines, and other basic office tools and equipment. We appreciate candidates with experience, but experience is not necessary.
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with referral sources such as doctor’s offices, hospitals, Health Insurance providers, etc.… through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives; and follow up to ensure the resolution
- Input records of customer interactions via the company patient database, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Skills
- Customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Fluency in Spanish (big plus)
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- National City, CA 91950 (Required)
Work Location: In person