Avery Product's IT Service Desk is the central point for all IT related incidents and service requests. We are looking for a Senior IT Support Engineer who will be responsible for resolving support requests as well as meeting customer satisfaction. You will work in a dynamic environment providing services over the phone, email or in person. You will have a variety of duties ranging from help desk support services, server maintenance, core networking, system design, implementation testing and development.
We Offer:
- Competitive base compensation + quarterly bonus potential
- Comprehensive benefits including, Medical, Dental, Vision, Company Paid Short-Term & Long Term Disability and Life Insurance
- 401k program with very Generous Company match
- Work Life Balance - 12 company paid holidays, Paid Vacation and Paid Sick Time
- A company culture that values individual contributions.
- Professional Development Opportunities
What you will be doing:
- Plan and execute in-depth technical activity, influencing the direction of activities/plans and providing technical insight.
- Investigate and resolve issues using agreed troubleshooting methodologies.
- Manage support cases to enable fast resolution that exceeds customers' expectations.
- Use the central document repository to ensure knowledge sharing across the team and enable best practices.
- Support and take ownership of ad-hoc projects.
- Administration and maintenance of internal systems software.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Performs general preventative maintenance tasks and repairs on computers, laptops, printers and other authorized peripheral equipment.
- Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Install, upgrade, support and troubleshoot for printers, computer hardware and other unauthorized peripheral equipment.
- Troubleshoot network performance issues and wireless issues.
- Provide MACOS support.
- Manage user account administration, i.e., account creation and management of password resets on Active Directory.
- Assist with the asset management of software licenses, software, hardware and other IT supplies.
- Promotes responsible usage and care of company equipment.
- Perform other duties as assigned.
What you need to succeed:
- Bachelor's degree in Computer Science or related field with a minimum of 7 years' experience.
- Excellent technical knowledge of PCs and desktop hardware.
- Good communication skills (both verbal and written).
- Energetic self-starter with excellent service mentality.
- Operate effectively in a team environment with both technical and non-technical team members.
- Maintain a professional and positive demeanor.
- This position requires to be in-office 5 days a week.
Working knowledge of the following:
- Microsoft products; Windows operating systems, Microsoft Server, Office Suite, Office 365, etc.
- Networking and related services (i.e., TCP/IP, DNS, DHCP, firewall, WAN, etc.)
- Network switch (Cisco)
- Microsoft Active Directory concepts administration
- Virtualization (VMWare)
- HP/Dell servers
- VPN and antivirus software
- Macrium Relect and LogMeln Rescue software
- PRTG
- PDQ
- Cisco Meraki
- MAC OS, Linux OS and Netapp storage device desired
- BARCO,Poly video conferencing hardware desired
- Trend antivirus desired
- Enterprise backup software (Unitrends) desired
- Outstanding software and hardware troubleshooting skills and is passionate in finding effective resolutions.
- Solid analytical and problem solving skills
All offers of employment are based on the successful completion of a pre-employment background check. Threshold is an at-will employer. Employment is at will and, as such, are free to resign at any time without any reason. The company retains the right to terminate an employee’s employment at any time with or without reason or notice.
Thank you for your interest and considering this opportunity! Please send resume when responding.
