Shift the worker will be working - Monday to Friday 9am to 5pm for the first two weeks. We will decide the shift after that. The team does a rotating schedule every few months.
- This for the NOC IP Support Team. The shift is TBD but we run a 24/7 shop, so night shift is a possibility. We are looking for a candidate that is eligible for conversion to a FTW and no sponsorship will be provided. Interviews will be on site. They will be expected to work in Frisco, Tx or Overland Park, KS.
This role is a subject matter expert in complex telecommunications networks and Client’s processes. Knowledgeable in advanced remote network surveillance and the ability to troubleshoot network outages. Job duties include testing, isolating faults, troubleshooting network and interface problems with transport vendors. This function may be called upon to work within all elements of the Client’s network which includes the backbone network, Cisco routers, BGP, OSPF, MPLS, Checkpoint firewalls, and A10 load balancers, . This role will mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution as well as performing system upgrades, changes, and verifying system operation.
Minimum Required
• Intermediate level Understanding of TCP/IP concepts and common router user interfaces and command structure.
• Intermediate level Understanding data/traffic flow between two endpoints
• Intermediate level Knowledge of basic network topology for Enterprise and/or Service Provider networks.
• Familiarity with supporting higher level traffic flows, such as HTTP and VOIP
• This position operates in a 24x7x365 environment. Shift work and the ability to participate in quarterly shift rotation are required.
Desired
• CCNA or CCNP highly preferred
• CISSP or Security certifications (CheckPoint, A10)
• Hands on experience with routers and switches, Cisco preferred
• Hands on experience with firewalls, Checkpoint preferred
• Hands on experience with LTM/GTM/Load Balancers, A10 preferred
• Basic scripting knowledge via Bash/Python
• Basic competency with Linux/Unix servers
