Delamar Mystic- NEW stunning waterfront luxury boutique hotel with views of the Mystic River is seeking an Executive Housekeeper to lead the housekeeping team.
Role Description
This is a full-time Executive Housekeeper role located on-site at Delamar Hotel in Mystic, CT. The Executive Housekeeper will oversee daily housekeeping operations, manage staff, maintain high cleanliness standards, handle inventory and supplies, and ensure guest satisfaction through exceptional service.
Responsibilities
- To be fully aware of and control departmental budgets, operating costs, labor costs and all other expenses keeping them in line with forecasted budget and business levels
- Ensure departmental staffing levels meet hotel occupancy demands and future requirements.
- Control all linen stocks and maintain par levels, ensuring control of linen costs
- To establish and maintain efficient equipment and supplies storage and procedures with sufficient stocks and supplies of cleaning materials, guest supplies and other room materials
- To constantly research, review and update all price comparisons for Housekeeping supplies and sundry items
- Assist with the preparation of the Housekeeping departmental budget
- To directly supervise and co-ordinate the activities of the department ensuring the highest levels of cleanliness and maintenance throughout the hotel which reflect the luxury positioning of the hotel
- Continually research and recommend ways to improve service and product standards
- To ensure guest laundry, dry cleaning and staff uniform care is managed and monitored to the highest possible standards
- Ensure routine maintenance is carried out and reporting any damage, wear and tear and any bedroom faults are rectified promptly
- Create an ongoing program of continuous preventive maintenance
- Create and execute an ongoing program to ensure that all clocks are correct and that all batteries (ie TV remotes) are tested and fresh.
- Create and execute seasonal “Deep Clean” program for all guest rooms and public areas in conjunction with hotel departments
- Be familiar with and comply with all statutory and legal requirements for Fire, Health and Safety, Hygiene, Disability and Employment laws that directly affect your staff members and the Housekeeping department in general.
- Create and update a Housekeeping “Standards & Procedures Manual” adhering to established hotels standard and market levels.
- Create a Housekeeping department training program in order to identify and instruct those skills required by team members to meet and exceed established hotel standards and procedures.
- Ensure that all department team members are focused on hotel sales, quality of service and product standards.
- Be able to led departmental team by example, performing all Housekeeping required duties to the highest standards of excellence.
- Supervise the allocation, servicing and checking of all hotel bedrooms and public areas.
- Personally inspect VIP guestrooms as required.
- To perform morning briefing sessions within the department to ensure effective communication and positive team moral.
- To conduct written Employee Evaluations with all departmental staff members every six months.
- To interact professionally and efficiently with all other hotel departments in order to maintain and service the guest rooms and public spaces.
- To assume the duties and responsibilities as an Executive Committee Member.
- To attend training as required.
Qualifications
- Laundry and Organization Skills
- Strong Communication and Customer Service skills
- Experience in Training housekeeping staff
- Must have previous Housekeeping Management experience
- Attention to detail and ability to prioritize tasks
- Excellent time management skills
- Previous experience in a similar role in the hospitality industry
- Knowledge of cleaning products and techniques
- High school diploma or equivalent; related certifications a plus