Amundsen Davis, a full-service business and litigation law firm, is seeking an experienced Applications Manager to manage and support all business applications. This position will collaborate with cross-functional teams to design, implement, update, and maintain robust and secure application solutions that align with the Firm's business objectives.
Duties and Responsibilities
Application Management and Support
- Manage and provide technical support for legal-specific applications, including Document Management Solutions (DMS), Practice/Financial Management Solutions, Risk Management Solutions, and other critical software.
- Monitor application performance, conduct regular audits, and implement initiative-taking measures to optimize performance and minimize downtime.
- Management of the Applications Team (direct reports) including recruitment, mentoring and performance management with a focus on professional development, knowledge sharing and documentation of procedures and application functionality.
- Collaborate with end-users to understand their requirements, troubleshoot issues, and deliver effective solutions within established service levels.
- Collaborate with stakeholders to identify opportunities for improvement, implement upgrades, and customize solutions to meet evolving business needs.
- Stay updated with industry trends, best practices, and emerging technologies in legal applications and systems.
Solution Design and Implementation
- Gather requirements, design application solutions, and develop technical specifications in collaboration with stakeholders.
- Customize and configure legal-specific applications to meet the firm's needs and ensure seamless integration with existing systems.
- Develop and maintain application interfaces, workflows, and integrations to facilitate efficient data exchange and process automation.
- Conduct comprehensive testing, debugging, and documentation of application enhancements, modifications and integrations.
Project Management and Collaboration
- Collaborate with stakeholders, end users, cross-functional teams, and IT team members to define project requirements and deliver application solutions within agreed timelines and budgets.
- Participate in project planning, resource allocation, and risk mitigation activities.
- Communicate project progress, risks, and issues to stakeholders, and propose effective solutions or workarounds when needed.
- Coordinate with cross-functional teams, such as legal, finance, and operations, to ensure seamless integration of applications and systems.
- Facilitate vendor product/solution demos for business stakeholders and manage pilots/POC initiatives.
Education and Experience
- Bachelor's degree in computer science, information systems, or a related field.
- Relevant certifications are a plus (e.g., PMP, ITIL).
- Minimum of 5 years of experience as an Applications Engineer, with a focus on legal or professional services firms.
- Strong expertise in legal-specific applications
- Document Management Solutions (DMS), Practice/Financial Management Solutions and Risk Management Solutions.
- Project management experience, including the ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines.
- Management or supervisor experience.
Knowledge, Skills, and Abilities
- Strong analytical and critical thinking skills, with a focus on delivering practical and efficient solutions.
- Excellent communication and people skills, with the ability to collaborate and influence effectively with cross-functional teams and end-users.
- Knowledge of legal industry standards, regulations, and compliance requirements.
- Be innovative, constantly look for newer and better ways of doing things and share with the team.
- A commitment to customer-oriented solutions
- An elevated level of commitment, flexibility, self-management, and the ability to work in a team.
- Security focused, understands what constitutes an unacceptable and acceptable practice.
- Aggressively jump into issues, learn, and improve processes from experience.
- Demonstrate excellent testing skills and routines. Resists temptation to sign off too quickly on testing, always looking at the details and the bigger picture of what new software or configuration might affect.
- Demonstrate mature reasoning ability by talking through the steps needed to understand, analyze, and solve real-world problem scenarios.
- Ability to travel to offices for support or project-related tasks.
- Always maintains a courteous and professional manner.
- Management
This position is not open to recruiters.
Amundsen Davis is a full-service business law firm comprised of 240 attorneys headquartered in Chicago. As one of the fastest growing law firms in the Midwest, we understand the entrepreneurial thinking that drives business decisions for our clients. We use this insight to respond to the needs of clients creatively, expediently and pragmatically. The firm handles the transactional, labor and employment, and litigation needs of companies across the U.S. Our experience in both litigated and transactional matters makes us a unique partner for your business. The law firm has offices in the following locations: Chicago, Crystal Lake, St. Charles, and Rockford, IL; Columbus, OH; Milwaukee, Appleton, Brookfield, Green Bay, and Madison, WI; St. Louis, MO; and Indianapolis, IN.
Amundsen Davis is an Equal Opportunity Employer. We support and encourage workforce diversity. We do not discriminate because of an individual’s race, color, religion, gender, national origin, sexual orientation, gender identity or expression, ancestry, citizenship, creed, marital status, veteran status, age, family care giving responsibilities, genetic profile or predisposition, pregnancy or disability with respect to hiring, promotion, firing, compensation, or other terms, conditions, or privileges of employment.
