PERSONAL ASSISTANT/HOUSE MANAGER
San Francisco
My client is a busy female Principal, who seeks an experienced and polished Executive Personal Assistant/House Manager (PA/HM) to join the household team supporting her family of four. The property is a 19,000 sq. ft. main residence with a guest house and bungalows on site (26,000 sq. ft. total). The PA/HM delivers front-line concierge services, interfaces directly with the Principal, Family & guests, and serves as their key point of contact in anticipation and execution of their personal service needs and real-time requests. This hybrid role provides personal assistance and traditional household services support. This role is a collaborative and hands-on position and will work closely with others to anticipate and be responsive to the family's needs. This position will report to the Estate Manager. This position will work closely with the Principal’s assistants, chefs, drivers, housemen, housekeepers, facilities maintenance, tech services, and security teams to coordinate and execute logistics for the home and office. The ideal candidate will have experience providing hands-on personal service in a fully staffed, significantly sized home.
House management responsibilities include a daily survey of the home and interiors of all dwellings and maintenance of established interior cleaning schedules. This position is responsible for coordinating family meals, packing/wardrobe, errand running, and household ordering/stocking/shopping. The PA/HM maintains and updates Principal & Guest Preference Logs, Maintenance Records, and Household Manuals and ensures the household and property staff are well-coached in those protocols.
PERSONAL ASSISTANT SUPPORT
- Concierge Services & Personal Support
- Travel Planning & Logistics
- Event Management
- Gifting & Special Occasion
- Wardrobe & Personal Items
- Stocking & Inventory Control
- Health & Wellness support for the Principal and her family
- Special Projects
- Run Personal Errands
HOUSE MANAGER RESPONSIBILITIES – Some of the core areas of focus include:
- Daily Survey of property
- Cleaning schedule for housekeeping team
- Documenting
- Source, Vet, Schedule, and Manage vendors and staff
- Site Access Controls
QUALIFICATIONS
Education & Experience
- A bachelor's degree and/or a minimum of five-plus years of relevant experience or equivalent combination of education and experience providing concierge service within a high-service, action-oriented private household environment with high accountability levels.
- Proven experience supporting other household staff, including housekeepers, personal organizers, and other vendors.
- Demonstrated experience maintaining a private employer’s confidentiality, safety, security, and privacy.
- Attentive to detail, and possess a professional, efficiency-minded approach.
- Tech-savvy: Proficiency in Google Sheets, Google Docs, Microsoft Word, Adobe, and other editing tools. Extremely comfortable with complex calendaring programs, email, apps, spreadsheets, and heavy text communications via iMessage and WhatsApp.
- Excellent written and verbal communication skills and exceptionally strong writing skills are required.
CHARACTER SKETCH
- Highly organized, smart, calm energy, confident but humble, forward-thinking, and detail-oriented.
- Presents a polished, professional demeanor and leads with proactive, dynamic, and creative problem-solving skills.
- A concise communicator who can process information and react quickly to changing situations and requests.
- Thoughtful, observant, attentive to the Principals’ preferences, and intuitive at replicating the qualities they enjoy.
- Dedication to excellence exhibits personal qualities of kindness, honesty, integrity, and positivity.
- Displays the highest personal integrity, honesty, confidentiality, and discretion in representing the Principals and fosters that in others.
- Discretion is an essential quality and of paramount importance to the Principal, and candidates must operate with a thoughtful “need to know” approach when communicating or executing logistics on behalf of the Principal.
ADDITIONAL INFORMATION
- Work location: This is a live-off position with an office in the primary residence.
- Schedule: Monday-Friday, 9:00 am to 6 pm, with the expectation of after-hours communications and Saturdays as needed. Schedule flexibility required.
- Start Date: As soon as possible.
- Local candidates are preferred, but relocation will be considered for exceptional candidates.
- Fully Covid-19 vaccination, and booster willingness preferred.
- Excellent references, a history of longevity in past positions, a clean driving record, and a Passport required.
