NEC PBX Technician
Work location : Rancho Cordova, CA (100% onsite)
Duration : 6 months to 12 months
Job Description:
MGT is a national leader in public sector management consulting and services that delivers diverse business consulting services to a wide range of public sector groups. Celebrating its 45th year in 2019, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of public agency performance. Our mission is to impact communities for good.
In this position we are looking for someone to Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area. This will include maintaining, upgrading, and decommissioning the existing NEC phone system. This managed service will be for a fixed annual rate working 40 hours per week for the term of the SOW. The onsite technician must be NEC PBX (SV9500) certified for this support.
Roles & Responsibilities for this Managed Service:
Technical support and troubleshooting
System and component installation
Customer telephone adds, deletes, moves and changes
Customer feature adds, deletes and changes
Customer voicemail adds, deletes and changes
Customer ACD adds, deletes and changes
Design and implementation of contact center call flows
Customer GNAV adds, deletes and changes
Review MA4000 alarms daily and take appropriate action
Equipment testing and troubleshooting
System operational knowledge and user training
Support call resolution
Document customer telephony network infrastructure in Wirepath
Managing user requests and incident management workflow in ServiceNow
Provide periodic system backups and preventive maintenance
Take ownership of project life cycle
Create appropriate documentation, including project timelines, schedules, diagrams, etc.
Participate in and oversee installation and implementation
PBX and LENS audits
NEC backup phone system RED phones
NEC elevator phones ‘
Yellow emergency phones
Follow up after installation to ensure smooth transition
Understand voice analog, digital, and VoIP technologies
Integration with Cisco CUCM, Unity Voice mail, SIP trunking.
Note : Though the client would prefer local candidates, we can submit candidates from across CA who are willing to relocate at their own expense.
MGT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
