Job Title: Active Directory and Server Support SME
Location: Richardson TX
Duration: 12 Months
Department: Information and Security Support
Job Overview:
The AD Cum Server Support SME will be responsible for managing and maintaining Active Directory (AD) and providing expert-level support for server environments. This includes overseeing O365 operations, implementing security protocols, and ensuring optimal performance across virtual machines, backup systems, and various IT infrastructure tools. The role also involves collaborating with cross-functional teams, maintaining system documentation, and ensuring compliance with IT standards.
Skills & Qualifications:
- In-depth knowledge of Active Directory (AD) and Office 365 (O365) administration.
- Proficiency with Dell Monitoring Tools and experience in server and VM monitoring.
- Strong experience with SQL Server, specifically regarding AD integration and management.
- Expertise in server hardening, OS patch management, and endpoint patching tools.
- Familiarity with backup technologies for both VM and databases.
- Understanding of email security best practices and technologies.
- Experience with ITSM – CMDB processes and tools.
- Ability to manage certificate lifecycles and handle complex file server management tasks.
- Strong troubleshooting skills and attention to detail.
- Excellent documentation skills to maintain technical records.
Preferred Qualifications:
- Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or MCSE.
- Experience with virtualization technologies like VMware or Hyper-V.
- Familiarity with ITIL practices and ITSM tools.
Soft Skills:
- Strong communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- Problem-solving mindset with a focus on delivering results.
