Communication: Responsive, Clear Communication:
- To Team
- To Management & Leadership
- To Customers
- To PMO and Project Leadership Teams
- To Senior Leadership & Cross-Departmental
- To Vendors
- To Architects
Track and Follow Up on Multiple Threaded Tasks Effectively:
- Drive updates and communication until resolution
Project Administration:
- Communicate status and lead IC and contractor team for large technology deployments
- Lead effort to document standard operational processes for new technology
- Lead process creation and execution for complex technology installations
- Learn, understand, and drive new architectures and standards associated with all architecture
- Organize and participate in project design and organization with PMO
- Help delegate functional project work to Engineer/Senior Engineer team
- Act as technical project manager on assigned projects, working closely with project managers to build project plan, objectives, and definition of done
Training:
- Train and socialize new processes and technologies to peers and internal support team
- Write and publish knowledge base articles for internal and external troubleshooting and configuration processes
- Review and approve KB articles written by other team members
- Lead team training in specialized areas of network work for other team members
Inter-team Collaboration:
- Work with other support teams to identify process gaps
- Work with other support teams to identify technology gaps
- Actively develop and lead relationships cross-departmentally
- Have visibility and contribute strategically to support roadmap
- Represent networking at change and architecture review boards
Leadership:
- Lead communication efforts with leadership on high priority trouble issues
- Strong verbal and written communication ability at a leadership level
- Participate in organizing support team for larger initiatives
- Participate in strategy and architectural design sessions
- Be able to answer leadership questions about network design and operation
Vendor Relations:
- Work with equipment vendors to determine product roadmaps, software bugs, and device lifecycle needs
- Work with circuit carriers to improve capacity, redundancy, and resiliency
Intra-team Collaboration:
- Work closely with architects to drive improvements to our network reliability
- Work with all networking engineers to explain projects, teach, and assist with resolving chronic problems
Documentation:
- Define documentation standards
- Document and create repeatable resolutions to common problems
- Manage the process to socialize resolutions with lower support tiers
- Create and approve knowledge base articles to socialize with help desk and IT operations
- Create in-depth network documentation and architectural network diagrams
- Write standard procedures for support team to work from
- Write and publish standard architecture/Golden Configs
Support & After Hours On Call:
- Regular rotation for on-call after hours and weekends
- Ability to provide escalated on-call support for all networking issues (store, DC, datacenter, cloud)
- Lead P1 troubleshooting bridge, delegate support tasks and information gathering for this purpose
- Participate in Day 2 change support
- Execute change initiatives in all areas of network presence
Technology:
Expert Level Network Route Switch Knowledge:
- OSI Layer Understanding/TCP Stack understanding
- Understanding of Common Protocols:
- BGP – Advanced (IBGP, Prefixes, Prefix lists, communities, traffic engineering & Route Propagation, EVPN for Vxlan environment)
- OSPF – Advanced (Distance Vector, LSA Fundamentals, Area types, traffic engineering, Route Tables)
- MPLS/LDP – Advanced (LSP’s, synchronization, link state database)
- Fluent reading and understanding of Juniper & Cisco Configurations
- Ability to create/edit basic router & switch configurations without the use of a template
- Ability to peer review all network changes
- VXLAN spine/leaf architecture
- Define standards in collaboration with entire team
- Responsible for proof-of-concept lab testing and validation in support of change/project objectives in collaboration with stakeholders
- Define best practices
Advanced Juniper/Cisco Configuration Understanding:
- VLAN Configuration/Understanding
- VRF Configuration/Understanding
- SVI/IRB Configuration/Understanding
- Expert understanding of routing protocols:
- BGP Path selection, OSPF Area architecture
- Protocol troubleshooting
- Deep understanding of specific store configuration
- Deep understanding of specific DC configuration
- Deep understanding of datacenter architecture and its interaction with distributed networks
- Define best practices
SDWan Vendor Specific Knowledge (Palo Alto CloudGenix):
- Understand the specifics of CloudGenix configuration
- Ability to make unscripted intentional configuration adjustments
- Functional understanding of store and DC SDWan architecture
- Complete understanding of store and DC SDWan architecture
- Define best practices
Cloud (Microsoft Azure):
- Understanding of Azure cloud networking concepts
- Ability to deploy new networks/subnets in Azure
- Provide networking support to firewall, load balancer, and server teams
Reliability:
- Raise network reliability concerns to leadership and architects
- Monitor network capacity trends and recommend needed augments
- Lead holiday readiness as it pertains to networking
Voice Platform:
- Understanding of platform configuration standard
- Understanding of voice specific protocols and how they traverse our network
Wireless:
- Senior level understanding of store wireless vendor technology (Aruba)
- Functional understanding of store AP architecture
- Ability to make unscripted intentional wireless configuration adjustments
- Ability to process standard configurations and suggest changes for specific outcomes
- Ability to perform in-depth troubleshooting and escalation of wireless issues
- Functional understanding of DC wireless architecture