Ascendo Resources is looking to fill a role for Customer Technical Service Representatives!
Strong Technical Experience
Multitasker - ability to be in multiple lines at the same time.
Customer oriented - decreases the amount of returns.
Responsibilities:
- Communicate with customers via inbound/outbound methods including but not limited to: Emails, Calls, Live Chat
- Multi-tasking using multifunctional software tools.
- Assist customers with placing orders, refunds, returns and other order functions on the E-Commerce sites
- Effective listening and empathy skills to work with diverse customers with a wide range of challenges to achieve first resolution.
- Effective discovery and proactive skills to uncover hidden customer needs.
- Self-driven with active ability to identify actions necessary to complete tasks and achieve results.
- Experienced in a high-volume trouble ticketing function environment.
- Experienced in a call center environment with departmental measurable KPIs such as but not limited to: Adherence, ACW, Resolution time, etc.
QUALIFICATIONS (Experience, education, certifications, general knowledge, skills, and abilities)
- High School diploma. Equivalent combination of education, training and experience will be considered.
- Minimum of 2 years of customer service and/or call center experience.
DIVERSITY AND EQUAL OPPORTUNITY
Ascendo is a certified minority-owned staffing firm, we welcome and celebrate diversity.
Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.
