Greetings Everyone
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization. For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
About the Role:
We are seeking a highly motivated and experienced Product Manager to lead the development and growth of our web-based applications for the airline industry. You will be responsible for defining the product vision, strategy, and roadmap, ensuring a seamless and user-friendly experience for our clients while optimizing operational efficiency and maximizing customer satisfaction.
Responsibilities:
- Product Strategy & Roadmap: Define and execute the product vision, strategy, and roadmap for our web-based applications, aligning with overall business objectives and client needs.
- User Research & Requirements: Conduct user research, gather feedback from airline personnel and passengers, and translate their needs into actionable product requirements and user stories.
- Feature Prioritization & Development: Prioritize features based on impact, feasibility, and alignment with the product roadmap. Collaborate with engineering and design teams to ensure seamless implementation, ensuring a robust and scalable platform.
- Product Launch & Iteration: Define release plans, manage product launches, and continuously iterate on the product based on user feedback, performance data, and industry best practices.
- Metrics & Analysis: Track key performance indicators (KPIs) related to user engagement, operational efficiency, customer satisfaction, and business growth. Analyze data to identify areas for improvement and drive product growth.
- Stakeholder Management: Effectively communicate with internal stakeholders (engineering, design, operations, etc.) and external partners (airlines, travel agencies, etc.) to ensure alignment and smooth product development.
- Stay Ahead of the Curve: Maintain a strong understanding of industry trends and emerging technologies related to web application development, the airline industry, and customer experience best practices.
Qualifications:
- Proven experience (7+ years) as a Product Manager for web applications, specifically with experience in the airline or travel industry.
- Demonstrated success in leading the development and launch of web-based products in a fast-paced environment.
- In-depth understanding of the user experience (UX) design principles and best practices for web applications, with a focus on usability and accessibility.
- Experience with data analytics tools and data visualization for operational insights and customer behavior analysis.
- Strong understanding of airline operations, booking processes, and passenger needs.
- Excellent communication, interpersonal, and presentation skills, with the ability to explain complex technical concepts clearly to diverse stakeholders.
- Experience working with Agile methodologies and cross-functional teams.
- Passion for technology and a desire to contribute to a seamless travel experience.
Bonus Points:
- Direct experience working with airline systems or platforms.
- Experience with API integration and data synchronization.
- Familiarity with travel industry regulations and standards.
- Proven ability to work independently and as part of a collaborative team.