Technical Support Associate
Location: Mt Juliet, TN
contract to hire
The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.
Primary Requirements/Skills
• 2+ years of relevant experience working in Information Technology supporting
and troubleshooting Computers, Printers, Server(s), and other Network issues
in a corporate network environment.
• Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS,
WINS, and FTP
• Excellent verbal and written communication skills and attention to detail.
• Must possess good time management, organization, and multi-tasking skills.
• Solid analytical and problem-solving skills.
Primary Technical Requirements/Skills
• Knowledge of computer operations and their interfaces
• Working knowledge of communications protocols and networking
technology and hardware
• Working knowledge of IT infrastructure architecture.
• Windows 10 desktop implementation and support
• Microsoft Office and Office 365 services.
