Title: Help Desk Analyst (onsite work)
Location: New York, NY
Duration: 6 months contract
Hours: 35 hrs/week
Pay Rate - $38 - $40/hr on W-2 (No 1099 or C2C)
NOTE - Need the candidates with 3 years experience in MAC, PC, Azure are required.
Our client is looking for someone with past help desk experience (GEEK squad, ticket-based experience).
Summary:
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Duties:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems; respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
