U.S. Citizenship or Green card is required.
Hourly Rate: $90/hr - 1099 only
Contract: 6 months with the possibility of conversion to an FTE.
Location: Hybrid (3 days onsite in Naperville, IL)
We are seeking a highly experienced Senior Salesforce Certified Platform Developer II with over 15 years of development expertise, specifically in the call center application domain within the home services industry. The ideal candidate will bring a strong background in Salesforce development and a proven track record of delivering high-quality solutions in a fast-paced Agile environment.
Key Responsibilities:
- Lead the development and implementation of customized Salesforce solutions, with a focus on call center applications for the home services industry.
- Collaborate with cross-functional teams in a co-located team setting, ensuring smooth communication and synergy in an Agile environment.
- Utilize Salesforce Platform Developer II certification skills to drive project success, optimizing call center operations and improving customer experience.
- Work on-site 3 days a week in Naperville, IL, while supporting the hybrid team dynamic to ensure cohesive collaboration.
- Develop and maintain a seamless integration between Salesforce and third-party systems, with a preference for experience integrating with Amazon Connect.
- Provide leadership in designing, developing, testing, and deploying Salesforce applications and components.
- Troubleshoot and resolve complex technical issues in a timely and efficient manner.
- Maintain strong communication with stakeholders and team members, ensuring transparency and alignment on project goals and timelines.
- Stay up-to-date with Salesforce releases, enhancements, and best practices to maintain high performance and scalability of solutions.
Required Qualifications:
- Salesforce Certified Platform Developer II with at least 15+ years of extensive development experience.
- Proven experience in developing call center applications, ideally within the home services industry.
- Ability to deliver high-quality solutions in a fast-paced Agile environment, ensuring quick adaptation and turnaround with minimal or no documentation.
- Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
- Strong work ethic and commitment to delivering results on time.
- Extensive experience working and integrating with Salesforce Sales Cloud and Salesforce Marketing Cloud is required.
- Experience working in a hybrid model (3 days onsite, 2 remote) with a local presence in or near Naperville, IL.
- Experience with Amazon Connect integration is highly preferred.
- Strong understanding of Salesforce architecture, design, and development best practices.
Preferred Skills:
- Familiarity with Amazon Connect for call center solutions and its integration with Salesforce.
- Experience working with Agile methodologies and tools like Jira, Confluence, etc.
- Knowledge of Lightning Web Components (LWC), Visualforce, Apex, and SOQL.
- Ability to mentor and guide junior developers when necessary.
If you are an innovative problem solver, passionate about Salesforce development, and ready to make an impact in a fast-moving, collaborative environment, we encourage you to apply!
