Requirements
Bachelor’s degree; MBA or relevant technical degree preferred;
Minimum of 7 years of successful experience as a business analyst and proven history managing and delivering large-scale, complex, multi-year project;
A strong background in technology, analysis and critically evaluating information gathered from multiple sources; experience decomposing high-level information into details, distinguishing user requests from the underlying true needs, and developing solution ideas from requirements
Proven experience successfully working in a team setting and ability to reconcile conflict ;
Experience in related professional business / project analyst capacity;
Proven experience writing business requirements documentation (BRDs) and functional requirements documentation (FRDs), including creating workflow/process flow diagrams (Candidate will be expected to produce examples of written materials from previous experience);
Experience managing/working on projects through all phases of the Software Development Life Cycle (SDLC);
Extensive organizational skills to manage agency expectations and project artifacts;
Excellent listening skills and the ability to elicit pertinent information from key staff;
Excellent oral and written communication skills;
Proven work experience in process re-engineering;
Excellent technical skills;
Knowledge of process related standards;
Analytical thinker with interpersonal skills;
Experience in finance/housing (e.g. mortgages, mortgage insurance)
Experience in public sector a plus;
Experience with Microsoft Office, Project, Excel and Visio;
Experience with SQL is a plus;
Responsibilities
- Collaborate with internal and external stakeholders and subject matter experts to elicit, analyze, communicate, and validate functional and strategic needs, as-is processes, and the development of to-be result-oriented solutions.
- Throughout an approved project, conduct requirements gathering, identify business rules, prepare test plans, monitor and document test results, and report status, issues and risks.
- Investigate errors in systems and processes and work with technical staff to develop, implement and test resolution plans.
- Apply Lean concepts in accordance with the NYS Lean Initiative, using methods to help achieve data-driven outcomes within diverse teams
- Assess processes, take measurements and interpret data
- Design, run, test and upgrade systems and processes
- Develop best practices, routines and innovative solutions to reduce waste and improve the quality of output and results
- Perform process simulations
- Manage multiple competing priorities in process design; weighing and helping process owners assess ways to make progress on multiple fronts while prioritizing the most important outcomes.
- Conceptualize, develop, coordinate, prepare and help implement plans to support HCR’s key initiatives.
- Create tracking mechanisms, help identify resources required for successful implementation, establish and implement timetables and control methodologies to ensure robust project management.
- Support HCR program staff by collecting information, preparing materials, helping coordinate resources, and sharing information freely and proactively