Job description
Technical Support Specialist – Join Our Fun, Innovative Team!
Are you a tech-savvy problem solver with a passion for helping others? Do you enjoy working hands-on with cutting-edge machines and providing top-notch customer support? If so, Coworx wants YOU to join one of our top teams in manufacturing.
What You’ll Be Doing:
- Providing expert technical support and troubleshooting for our machines—your primary mission is happy customers!
- Reviewing customer-submitted samples and crafting detailed technical reports with machine recommendations.
- Assisting customers, reps, and distributors with machine setup, programming, and application reviews via phone.
- Offering hands-on training both in-house and at customer sites (sometimes internationally!).
- Working with the Service and Group Training teams to install, maintain, and service equipment at customer locations.
- Representing our company at trade shows and helping us show off our awesome machines.
- Maintaining our demo room so it’s always show-ready for customer visits.
- Becoming the go-to expert for our product line (don’t worry, we’ll train you!).
Why You’ll Love It Here:
- Travel! You'll get to see the world (about 40% travel) while helping our customers get the most out of their machines.
- No day is the same! You'll be working on-site, in the office, and sometimes behind the scenes at trade shows.
- Hands-on work! If you enjoy mechanical and electrical challenges, this is the job for you.
- Collaborative culture! You’ll work with an amazing team and have the chance to provide valuable market feedback to improve our machines.
What We’re Looking For:
- A 2-year technical degree and 3 years of related experience (or equivalent mix of education and experience).
- Strong technical aptitude in both mechanical and electrical fields
- Excellent customer service skills—whether over the phone or in person, you’re a pro at making customers feel valued.
- Ability to multitask like a champ!
- A neat and professional appearance (you’ll be our face at trade shows!).
- A valid driver’s license and passport—international travel might pop up!
When You’ll Work:
Monday to Friday, 8 am to 5 pm—plus the occasional evening if needed (don’t worry, we’re flexible).
Ready to join a fun, fast-paced team that loves machines as much as you do? Apply today and help us provide world-class support to our customers!
This is a perm role with benefits.
$60-70k DOE
Manchester, NH
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability.
If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
