What You’ll Do
As the QuickBase Data Operations Manager, you will empower the company to better understand its operations and the outcomes of its services on low-income children and families across Massachusetts. You will partner with educators, family advocates, and finance and administrative leads to map internal processes, capture needed data, and develop feedback loops for the company's teams. Working with the Leadership Team, you will collectively work to improve the agency’s data resources and develop and refine dashboards, reports, and deep-dive analyses that drive success for local families.
A successful candidate will have a demonstrated enthusiasm for learning new data analysis tools/techniques, a knack for structured thinking, and a desire to help improve nonprofit operations through quantitative and qualitative analyses. This role will require both independent, creative thinking and a collaborative approach to working with different internal and external teams.
More details about your responsibilities
- Own and maintain the company's QuickBase operational applications
- Create QuickBase reports and forms
- Build and maintain QuickBase pipelines and integrations with other platforms such as Microsoft and Twilio
- Manage QuickBase permissions and user model
- Collaborate closely with QuickBase technical services team and manage QuickBase enhancement projects
- Respond to regular support requests and bug fixes
- Document database design and processes
- Conduct trainings for end users in QuickBase
2. Simplify data collection and ensure data quality
- Monitor operations data-capturing for quality, and work with direct service teams to improve data collection across the agency
- Pioneer steps to improve data reliability, security, and operational efficiency
- Regularly meet with stakeholders and end users to gather feedback for data collection improvement
2. Analyze and report data in innovative ways
- Calculate summary statistics on service operations, family, and student outcomes, and share findings regularly with agency leadership
- Create powerful data visuals in Power Bi to demonstrate progress and highlight trends
- Perform deep-dive analyses using statistical software such as R or SQL
3.
Education & Experience
- Bachelor’s degree with a minimum of two courses in quantitative analysis or data systems
- Between 3 and 5 years of experience with data or business analysis, program management, operations, information systems, and/or project management
- Extensive experience working with QuickBase or other low code application development platforms
- Proficiency with Microsoft Excel is required, and experience with data visualization tools such as Power Bi or Tableau is desirable
- Demonstrated experience in quantitative analysis (including summary statistics and data reporting/visualization) and business process improvement
- Professional or academic experience with program or project evaluation or research, including data analysis, stakeholder engagement, and reporting writing
- Experience with assessment and survey design and/or administration a plus
- Experience with issues of homelessness or child trauma a plus
- QuickBase App Builder or QuickBase Expert Builder certification a plus
Knowledge, Skills & Abilities
- Ability to manage multiple projects simultaneously, with a high level of organization and attention to detail in a deadline-driven environment
- Ability to learn new technologies, tools, and strategies to analyze and solve problems
- Must be able to work independently and within a team
- Highly motivated, creative, and detail-oriented
- Proven communication skills; ability to distill and communicate complex information clearly.
- Proven commitment to operational excellence
