As the Optical Manager, you will be at the forefront of our optical retail operations, combining your leadership skills with your sales expertise to deliver an exceptional customer experience. You will be responsible for overseeing the daily operations of the optical department, managing a team of skilled professionals, and driving sales to meet and exceed targets.
About the Role:
Key Responsibilities:
- Team Leadership: Lead, motivate, and manage a team of opticians and sales associates to achieve sales goals and provide excellent customer service.
- Sales Management: Develop and implement sales strategies to drive revenue growth. Monitor and analyze sales performance, and adjust tactics as needed to ensure targets are met.
- Customer Experience: Ensure that all customers receive a high level of service, from eyewear selection to fitting and aftercare. Address customer concerns and ensure satisfaction.
- Inventory Management: Oversee inventory levels, ensuring that the store is well-stocked with a variety of eyewear and accessories. Manage ordering and replenishment processes.
- Staff Training: Provide ongoing training and development opportunities for staff to enhance their product knowledge, sales techniques, and customer service skills.
- Operational Efficiency: Ensure that all operational procedures are followed, including visual merchandising, store cleanliness, and compliance with company policies.
- Product Knowledge: Stay up-to-date with the latest optical products, lens technologies, and fashion trends to effectively advise customers and enhance their shopping experience.
- Sales Reporting: Prepare regular sales reports for senior management, providing insights and recommendations for improvement.
Qualifications:
- Proven experience in optical retail management, with a strong track record of achieving sales targets.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- In-depth knowledge of optical products, lenses, and eyewear fashion.
- Ability to analyze sales data and develop actionable strategies.
- Strong organizational skills and attention to detail.
- Proficiency in using point-of-sale systems and other retail management software.
Pay range and compensation package:
Why Join Us?
- Opportunity to lead a passionate team in a growing company.
- Competitive salary and benefits package.
- Access to the latest in eyewear and optical technology.
- Professional development and career advancement opportunities.
