Overview:
As an Order Project Coordinator you will oversee customer projects, manufactured specific to each customer, with a keen focus on gathering requirements, ensuring precision, fostering effective communication, and maintaining timely progress. Your role involves managing both internal and customer-facing tasks to ensure projects stay on course. You must demonstrate proficiency in independent work as well as collaborative teamwork with various departments including Sales, Engineering, Production, and Logistics teams. In all customer support interactions, your aim is to streamline processes, elevate the customer experience, and uphold the company's commitment to service excellence.
Responsibilities:
• Manage customer portfolios and assigned manufacturing projects in alignment with established guidelines and procedures, ensuring clarity on requirements and delivery timelines.
• Maintain meticulous records of project details, including customer information, timelines, and potential risks.
• Provide regular updates and communication, particularly when project timelines are at risk, to manage customer expectations effectively.
• Cultivate customer loyalty through proactive relationship-building and consistent follow-up, striving to anticipate their needs.
• Uphold the company's service standards by facilitating clear communication internally and externally, collaborating cross-functionally to support customer orders.
• Respond promptly to inquiries from both internal and external stakeholders, maintaining comprehensive documentation of project tasks.
• Perform other duties as delegated by Management and the Company.
Qualifications:
• Minimum of 3 years' experience in customer project management, preferably in manufacturing
• Strong project management, organizational, and communication skills are essential.
• Proficiency in Microsoft Office and ERP systems, including data management and analysis.
• Exceptional mathematical and analytical abilities.
• Professional communication skills for interactions with vendors, customers, and internal teams.
• Capable of adapting to evolving business needs and managing multiple priorities under pressure.
• Self-motivated, with a willingness to work autonomously and embrace new challenges.
